Frequently Asked Questions
Are these natural crystals?
Yes. All our bracelets are made of natural quartz crystals. Each piece is unique.
Why does my crystal look different from photos?
Crystals reflect light differently under different lighting. Slight colour variation and natural inclusions are not flaws.
How do I choose bracelet size?
8mm = delicate slim fit. 10mm = classic universal size. 11mm–13mm = larger statement style. See our Crystal Guide for measuring tips.
Can I return or refund after purchase?
All crystal items are final sale once shipped. Returns are only accepted for damage caused in transit, and require a complete unedited unboxing video as proof. Without valid unboxing footage, we cannot process return or refund requests.
Do you ship internationally?
Yes, we ship worldwide with tracking. Buyers are responsible for local customs duties.
How to care for my crystal bracelet?
Avoid perfume, lotion and hard knocks. Wipe gently with a dry soft cloth.
Should I contact customer service before ordering?
Yes. Since every natural crystal bracelet is unique, we welcome you to contact us before purchase. We provide real photos, videos and detailed crystal condition for your reference, helping you make the best choice.
